Question 1

What is bioenergetic testing?

Accepted Answer

Placeholder answer. Bioenergetic testing looks at energetic patterns rather than performing laboratory analysis. It's used here as an educational, wellness-oriented tool to help you notice patterns and think about daily habits.

Question 2

Is this the same as blood work or lab testing?

Accepted Answer

Placeholder answer. No. This is not laboratory testing and it does not diagnose, treat, prevent, or cure any condition. It's a wellness and education service.

Question 3

Do I have to travel to an office?

Accepted Answer

Placeholder answer. No — the practice is 100% remote. You mail a small hair sample, upload a selfie in your portal, and everything else happens online.

Question 4

How long does the whole process take?

Accepted Answer

Most clients receive their documents within 7 days of their sample arriving.

Question 5

Do I need to be present during testing?

Accepted Answer

Placeholder answer. No. Testing is done remotely and does not require you to be available.

Question 6

How do I receive my results?

Accepted Answer

Placeholder answer. Your reports and notes are uploaded to your private client portal. You'll get an email letting you know something new is available, without any of the details inside the email.

Question 7

Is a follow-up appointment included?

Accepted Answer

Placeholder answer. Some packages include a remote review call. Follow-up appointments can also be booked separately at any time.

Question 8

How is my information protected?

Accepted Answer

Placeholder answer. Results and documents are stored in private storage that only you and your practitioner can access. This prototype uses demo data only.

Question 9

How much hair is needed?

Accepted Answer

PLACEHOLDER — Dr. Kimberly Joy to confirm. Roughly a small pinch, about a teaspoon loose, taken from a few different spots.

Question 10

Does the hair need the root attached?

Accepted Answer

PLACEHOLDER — Dr. Kimberly Joy to confirm whether roots are required.

Question 11

Can hair be colored or treated?

Accepted Answer

PLACEHOLDER — Dr. Kimberly Joy to confirm guidance for colored, permed, or chemically treated hair.

Question 12

What if I have very short hair or no hair?

Accepted Answer

PLACEHOLDER — Dr. Kimberly Joy to confirm alternatives.

Question 13

Where do I mail it?

Accepted Answer

PLACEHOLDER — mailing address will appear in your client portal once your order is confirmed.

Question 14

How will I know it arrived?

Accepted Answer

Placeholder answer. Your portal status changes to “Sample Received” and you'll get an email notification.

Question 15

How long does testing take once it arrives?

Accepted Answer

Typically within 7 days of your sample arriving.

Questions, answered plainly

About the service

Hair samples & mailing