Question 1

What is bioenergetic testing?

Accepted Answer

Bioenergetic testing looks at energetic patterns rather than performing laboratory analysis. It's used here as an educational, wellness-oriented tool to help you notice patterns and think about daily habits.

Question 2

Is this the same as blood work or lab testing?

Accepted Answer

No. This is not laboratory testing and it does not diagnose, treat, prevent, or cure any condition. It's a wellness and education service.

Question 3

Do I have to travel to an office?

Accepted Answer

No — the practice is 100% remote. You mail a small hair sample, upload a selfie in your portal, and everything else happens online.

Question 4

How long does the whole process take?

Accepted Answer

Most clients receive their results within 7 business days of their sample arriving.

Question 5

Do I need to be present during testing?

Accepted Answer

No. Testing is done remotely and does not require you to be available.

Question 6

How do I receive my results?

Accepted Answer

Your reports and notes are uploaded to your private client portal. You'll get an email letting you know something new is available, without any of the details inside the email.

Question 7

Is a follow-up appointment included?

Accepted Answer

Some packages include a remote review call. Follow-up appointments can also be booked separately at any time inside your portal.

Question 8

How is my information protected?

Accepted Answer

Results and documents are stored in private storage that only you and your practitioner can access.

Question 9

How much hair is needed?

Accepted Answer

You only need a single to a few strands of hair. If you have long hair one strand is fine. If your hair is short or taken from other parts of the body rather than the head, maybe cut a few pieces as close to an inch in length as possible. If your hair is less than an inch long just add a few pieces.

Question 10

Does the hair need the root attached?

Accepted Answer

No, the root is not necessary.

Question 11

Can hair be colored or treated?

Accepted Answer

Yes, but please wash your hair to remove any styling products.

Question 12

What if I have very short hair or no hair?

Accepted Answer

If your hair is short or taken from other parts of the body rather than the head, maybe cut a few pieces as close to an inch in length as possible. If your hair is less than an inch long just add a few pieces.

Question 13

Where do I mail it?

Accepted Answer

The mailing address can be found in your client portal once your order is confirmed.

Question 14

How will I know it arrived?

Accepted Answer

Once Dr. Kimberly receives your sample, your portal will update and say “Sample Received” and you'll get an email notification.

Question 15

How long does testing take once it arrives?

Accepted Answer

Typically within 7 business days of your sample arriving.

Questions, answered plainly

About the service

Hair samples & mailing